Return & Refund Policy

At Smile Pouches, customer satisfaction is a priority, and we aim to be transparent about our policies.

No Refunds After Purchase

Due to high fulfillment and shipping costs, all purchases are final and non-refundable once placed.

Store Credit Eligibility

Store credit may be issued under the following conditions:

• The order has not yet been shipped
• Products arrive damaged
• Shipping takes longer than 60 days from the date of dispatch

Damaged Items

If your order arrives damaged, please contact us with photos and your order number within 48 hours of delivery.

Shipping Delays

Shipping delays may occur during high-demand seasons or international customs processing. If an order exceeds 60 days in transit, you may be eligible for a store credit refund.

Contact

For questions or concerns, please email us at sales@smilepouches.ca or use our contact form.