Company: FUTUREXCEL VENTURES, operating as SMILE POUCHES / SMPH (“we”, “us”, “our”)
Shipping
We ship Canada-wide via trusted carriers. Typical timelines: ON/QC 2–4 business days; rest of Canada 3–7 business days. Delays (weather, carrier backlogs, strikes) are outside our control.
Orders process quickly; once submitted, changes/cancellations aren’t guaranteed.
Please verify your address at checkout; we aren’t responsible for delays/loss due to incorrect or incomplete addresses.
Risk of loss passes once the carrier confirms delivery to the address provided.
No Refunds
All sales are final. We do not offer refunds after an order is placed.
Exchanges (Damaged/Expired Only)
If an item arrives damaged or expired, contact us within 30 days of receiving the order at [support email] or [phone] with your order number and clear photos of: unopened items, shipping label, and outer packaging.
Once approved, we’ll exchange the affected items or provide an equivalent replacement.
We may decline exchanges for: items not purchased from us, opened/used items (unless defect required opening), claims after 30 days, or evidence inconsistent with shipping damage/manufacturer defect.
For health/safety reasons, we do not accept returns of nicotine products for resale.
