Welcome to Smile Pouches, operated by Futurexcel Ventures Inc. By accessing our website or placing an order, you agree to these terms and conditions:

• Orders typically ship within 1–2 business days.
• In high-demand periods or out-of-stock situations, shipping may take up to two weeks.
• We reserve the right to cancel or refuse any order at our discretion.

Product Availability

All sales are subject to product availability. If an item is unavailable post-purchase, we will offer a store credit or alternative product option.

Final Sale Policy

Due to international shipping fees and customs, all purchases are final. Once an order is placed, no refunds are allowed.

rexcel Ventures Inc., operating under the trade name Smile Pouches, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share customer data.

Information We Collect

We collect personal information including your name, email address, phone number, shipping address, and payment details during the order process.

How We Use Your Information

Your information may be used to:

• Fulfill and ship your orders
• Send marketing emails, SMS updates, or product announcements
• Provide customer service and support
• Improve website functionality and user experience

Sharing of Data

We may share your data with:

• Website plugins and integrated tools for marketing, analytics, and order fulfillment
• Shipping carriers for the purpose of delivering your order
• Payment processors (we do not store or access your payment data directly)

Marketing Communications

By placing an order, you agree to receive marketing messages and order updates via email, SMS, or phone. You can unsubscribe at any time through provided links or by contacting us.

Payment Information

All payments are securely processed via third-party gateways. In rare cases, a duplicate or pending charge may appear due to a pre-authorization check. If you notice this, please contact our team immediately.

At Smile Pouches, customer satisfaction is a priority, and we aim to be transparent about our policies.

No Refunds After Purchase

Due to high fulfillment and shipping costs, all purchases are final and non-refundable once placed.

Store Credit Eligibility

Store credit may be issued under the following conditions:

• The order has not yet been shipped
• Products arrive damaged
• Shipping takes longer than 60 days from the date of dispatch

Damaged Items

If your order arrives damaged, please contact us with photos and your order number within 48 hours of delivery.

Shipping Delays

Shipping delays may occur during high-demand seasons or international customs processing. If an order exceeds 60 days in transit, you may be eligible for a store credit refund.

Contact

For questions or concerns, please email us at sales@smilepouches.ca or use our contact form