Who We Are
FUTUREXCEL VENTURES, operating as SMILE POUCHES / SMPH, [Address]. Contact: .
What We Collect
Identity & Contact: name, age/DOB (for age verification), email, phone, billing/shipping addresses.
Order & Payment: order details; limited payment info (full card data stays with our processor).
Usage & Technical: device/browser data, IP, cookies, analytics, interactions with our site, emails, and SMS.
Communications: messages to us and your marketing preferences.
Why We Use It
Order fulfilment (processing, shipping, support).
Account/customer service and age verification.
Marketing & personalisation (with required consents).
Security, fraud prevention, analytics, and service improvement.
Sharing Your Information
We do not sell your personal information.
We share data with providers strictly for marketing and fulfilment purposes, including:
Ecommerce/hosting (site operation)
Payment processors (payments/fraud prevention)
Email/SMS platforms (communications/marketing)
Shipping/fulfilment partners (delivery/tracking)
Analytics & support tools
Providers are contractually limited to using your data only to serve us.
International Transfers
Some providers may process data in the United States or elsewhere; we use appropriate safeguards (e.g., contractual clauses).
Retention
We keep personal information only as long as needed for the above purposes and legal/financial obligations.
Your Choices & Rights (Canada)
You may access, correct, or update your information and change marketing preferences at any time.
To exercise rights, contact [privacy email]. We may verify your identity.
Security
We employ administrative, technical, and physical safeguards appropriate to data sensitivity. No method is 100% secure; use strong, unique passwords.
Cookies & Tracking
We use cookies and similar tech for core functionality, analytics, and personalised offers. You can manage cookies in your browser; disabling some may affect features.
Children
Not intended for minors. We do not knowingly collect information from persons under the legal purchase age for nicotine in their province/territory.
Updates
We may revise this policy periodically.
